Refund Policy

Our commitment at Cayo Dental is to provide quality dental care, and we understand that circumstances may arise that necessitate a refund. Refunds will be facilitated under the following conditions:

• Incorrect Payment or Card Swiping:

Refunds will be issued in cases of erroneous payments or incorrect card transactions into our account.

• Change in Patient’s Medical Condition:

Refunds are applicable if there is a significant change in the patient’s general medical condition, such as cardiac, pulmonary, or endocrinal issues, making the patient unsuitable for the intended treatment.

• Treatment Outcome Evaluation:

Refunds, at the discretion of Cayo Dental management, subject to Quality Processes review, may be approved if it is determined that the treatment outcome could have been better.

Refund Modes (2 Options):

• Credit to Patient’s Bank: Takes 180 days for processing.

• Credit Cover: Offers a quicker option, allowing patients to utilize the refunded amount for any alternate treatment for themselves or someone else within one year.

Credit Cover Advantages:

• Can be used for any treatment within one year.
• Transferable to anyone known to the patient.
• No deductions for consultations, x-rays, diagnosis, and treatment planning, except for specific treatments like scaling, extraction, and lab work.
• Refund Process (03- 07 days).

Initiate the refund process by submitting a written request within 6 months, along with reasons.

Submit required documents, receipts, x-rays, and return delivered dental appliances if applicable.

Our Team will review the refund request based on provided records and underlying condition.

Deductions for consultations, x-rays, diagnosis, treatment planning, and lab charges may apply.

Refund Claims Ineligibility:

Refund claims will not be eligible under the following circumstances:

• Treatment has started, part completed, or prosthesis fitted.
• Patient fails to report for treatment for an extended period, leading to a deteriorating condition.
• One months have passed since the completion of treatment.
• Non-compliance with instructions or failure to report for further treatment.