081 7 688 288

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081 7 688 288

24/7 Emergency Phone

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Privacy Policy

1. Introduction

Cayo Dental is committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, book appointments, or receive treatment at Cayo Dental.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Contact number
  • Email address
  • Address

Medical & Dental Information

  • Medical history
  • Dental records
  • X-rays, scans, and clinical photographs

Appointment & Financial Information

  • Appointment details
  • Treatment records
  • Payment information

Website Usage Data

  • IP address
  • Browser type
  • Pages visited

3. How We Use Your Information

Your information is used to:

  • Provide dental consultation and treatment
  • Maintain accurate patient records
  • Schedule and manage appointments
  • Communicate with you regarding treatment and follow-ups
  • Process payments and billing
  • Improve our services and website experience

4. Confidentiality of Medical Information

All medical and dental information is treated as strictly confidential.

  • Access is limited to authorized clinical and administrative staff
  • Records are stored securely in both physical and digital formats

5. Sharing of Information

Cayo Dental does not sell or rent your personal information.

We may share information only when necessary:

  • With laboratory or clinical partners involved in your treatment
  • With regulatory or legal authorities if required by law
  • With your consent

6. Data Security

We implement appropriate measures to protect your data:

  • Secure storage systems
  • Controlled access to patient records
  • Internal protocols for data handling

However, no system is completely secure, and we cannot guarantee absolute security of information transmitted online. 

7. Communication Consent

By providing your contact details, you agree to receive communication from Cayo Dental via:

  • Phone calls
  • WhatsApp messages
  • Email

This may include: 

  • Appointment confirmations
  • Treatment updates
  • Follow-up reminders

8. Use of Images and Records

Clinical photographs, scans, or treatment records may be used for:

  • Diagnosis and treatment planning
  • Internal documentation

They will not be used for marketing or public purposes without your explicit consent. 

9. Cookies & Website Tracking

Our website may use cookies to:

  • Improve user experience
  • Analyze website traffic

You may disable cookies through your browser settings if preferred.

10. Data Retention

Patient records are retained for as long as necessary:

  • For ongoing treatment and follow-up
  • To comply with legal and regulatory requirements

11. Your Rights

You have the right to: 

  • Request access to your personal records
  • Request corrections to inaccurate information
  • Withdraw consent for certain communications

Requests must be made through official communication channels. 

12. Third-Party Links

Our website may contain links to third-party websites.
Cayo Dental is not responsible for the privacy practices of those websites. 

13. International Patients

For international patients, data may be used to coordinate:

  • Treatment planning
  • Travel and appointment scheduling

All data is handled under the same confidentiality standards.

15. Contact Us

For any privacy-related inquiries, please contact:

Cayo Dental Hospital

  • No 398, Peradeniya Road, Kandy, Sri Lanka
  • 081 7 688 288

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