081 7 688 288

24/7 Emergency Phone

081 7 688 288

24/7 Emergency Phone

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Appointment
Appointment

Terms and Conditions

1. Introduction

Welcome to Cayo Dental. By accessing this website, booking an appointment, or receiving treatment, you agree to comply with the following Terms and Conditions.

These terms govern the use of our website, services, and all interactions with Cayo Dental.

2. Medical Disclaimer

All information provided on this website is for general informational purposes only and does not constitute medical advice.

  • A proper clinical examination is required before any diagnosis or treatment
  • Treatment plans may vary depending on individual conditions
  • Outcomes cannot be guaranteed due to biological and patient-specific factors

3. Appointments & Booking Policy

We may collect the following types of information:

  • An appointment fee may be required to confirm bookings
  • Appointment fees are non-refundable
  • If treatment is initiated on the same day, the fee may be adjusted against the total bill (if applicable)
  • Patients are required to arrive on time for scheduled appointments

Cayo Dental reserves the right to reschedule appointments due to clinical or operational reasons.

4. Payment Terms

  • Full payment must be completed before or at the final stage of treatment
  • Accepted payment methods include cash, card, and approved digital payment methods
  • Installment options may be available depending on the treatment

Failure to complete payments may result in:

  • Suspension of treatment
  • Legal recovery procedures

5. Pricing & Estimates

  • Prices listed on the website are indicative starting prices only
  • Final treatment cost depends on clinical evaluation and case complexity
  • A detailed quotation will be provided before treatment

Prices are subject to change without prior notice. 

6. Refund Policy

  • All payments made to Cayo Dental are non-refundable
  • No refunds will be provided once treatment has been initiated or completed
  • Any exceptions will be considered only under management approval

7. Treatment Limitations & Risks

  • Dental treatments carry inherent risks and limitations
  • Patients are required to follow all clinical advice and post-treatment instructions
  • Failure to comply may affect outcomes and void any warranty conditions

Cayo Dental is not responsible for:

  • Patient negligence
  • External treatments performed elsewhere
  • Delays due to medical or biological factors

8. Warranty & Maintenance

  • Certain treatments may carry limited warranty periods subject to conditions
  • Regular follow-ups and proper oral hygiene are mandatory
  • Warranty is void if:
  • Patient fails to attend review appointments
  • Treatment is altered elsewhere
  • Damage occurs due to misuse or negligence

9. Treatment Timeline

  • Estimated treatment durations are provided as guidelines only
  • Delays may occur due to:
  • Clinical complexity
  • Healing requirements
  • Laboratory processes

Cayo Dental does not guarantee exact completion timelines.

10. Patient Responsibilities

Patients agree to:

  • Provide accurate medical and personal information
  • Follow all treatment and aftercare instructions
  • Attend scheduled appointments
  • Complete payments as agreed

Failure to comply may affect treatment outcomes and service continuation.

11. Use of Website

  • Content on this website is for personal use only
  • Unauthorized reproduction or distribution is prohibited
  • Cayo Dental reserves the right to update or modify website content at any time

12. Privacy & Data Usage

  • Patient information is handled confidentially
  • Data is collected only for treatment, communication, and administrative purposes
  • Information will not be shared with third parties without consent, except where required by law

13. Communication

By using our services, you agree to receive communication via:

  • Phone calls
  • WhatsApp
  • Email

This may include appointment reminders, treatment updates, and follow-ups.

14. International Patients

  • Treatment plans may be scheduled based on travel timelines
  • Patients are responsible for travel arrangements unless otherwise agreed
  • Follow-up care after leaving Sri Lanka may be limited

15. Limitation of Liability

Cayo Dental shall not be held liable for:

  • Indirect or consequential damages
  • Delays due to unforeseen circumstances
  • Dissatisfaction arising from unrealistic expectations

16. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka.

Any disputes shall be subject to the jurisdiction of Sri Lankan courts.

17. Amendments

Cayo Dental reserves the right to modify these Terms and Conditions at any time without prior notice.

2. Information We Collect

We may collect the following types of information:

Personal Information

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